RETURN ITEMS

If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund. There are a few important things to keep in mind when returning a product you purchased from Operator’s Manual.

Returns are subject to the Operator’s Manual Terms and Conditions. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. Returns falling outside the Warranty Policy may be subject to a 15% restocking fee.

To return an item, please visit online Order Status or call (574) 993-4417, Monday - Friday 9am to 9pm, Saturday - Sunday 10am to 9pm.

PRODUCTS NOT ELIGIBLE

There are some items, however, that are ineligible for return, including:


• Products that have been modified or disassembled in any way

• Operator Gift Cards

• Operator’s Manual merchandise

• Custom products

HOW TO RETURN AN ITEM

To return an item to Operator’s Manual, sign in to online Operator Account with your username and password.

After you sign in, go into your Order Status and select the order number that contains the item you would like to return and click on the "Request a Return" button.

On receipt of your return request, you'll receive an email confirmation with your return detail and Return Material Authorisation (RMA) number within 2 business days. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly. Note: If you need assistance or do not have an Operator Account, please call (574) 993-4417.

Returns are subject to Operator’s Manual Sales and Refunds Policy

Standard Return Policy

There are a few important things to keep in mind when returning a product purchased online from Operator’s Manual:


• You can indicate your intent to return within 14 days of receiving your product. You have a further 10 days after indicating your intent to return to then return your products or arrange for their collection. This option is in addition to your consumer rights to return defective products.

• Only items that have been purchased directly from Operator's Manual, either online or at an Operator's Manual Retail Store, can be returned to Operator's Manual. Operator's Manual products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

• Please ensure that the item you're returning is repackaged in the original packaging, including any accessories, manuals, and documentation that were included when you received it.

• A copy of the issued RMA must be enclosed in the package being returned. The RMA number is used for receiving, processing, tracking, and shipping customer returns. All RMA's expire if the item is not returned within ten (10) days of receipt of RMA. If a return authorization expires or is canceled, it cannot be reissued.  

• Do not return any items until receipt of your Return Material Authorization (RMA) number. Items received without a Return Authorization will be returned to you.

• Returns falling outside the Warranty Policy may be subject to a 15% restocking fee. We advise customers to purchase products from Operator’s Manual with care and consult an Operator’s Manual agent for guidance on the application or capability of a product. All returns will be carefully inspected before issuing a refund or exchange.

What happens if I have received a defective item?

If you are having trouble with your product, or believe it is defective, please call Operator’s Manual Customer Service immediately to report your defective product.

REFUNDS

Your refund will be processed after we receive your item(s) at the Operator’s Manual Returns Center. The way your refund is processed depends on your original payment method. Your refund will be issued to the payment method you used on your order (per the guidelines in our Return Policy):

• If you paid by credit or debit card, refunds will be sent to the card-issuing bank within three (3) business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

• Credit Card installment refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned package.

• For bank transfer or Cheque payments, you will need to provide us with the following bank details: 


Order Number: 


Account Holder Name:


Bank Name: 


Bank Account Number: 


Bank Code: 


Branch Code:


Email Address: 



Refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order.



Please allow up to five (5) business days for Operator’s Manual to post the refund to your bank after we receive these information.

How long does it take to process my refund?

Once your goods are back at our Operator's warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account.

RETURN STATUS

Visit online Order Status to view your up-to-date return and refund information. When calling for status updates, please have the RMA number available.

Problems with your product

If you're having trouble with your new Operator’s Manual product, please contact our technical support. If you're having trouble with a non-Operator's Manual product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

Incorrect or damaged items/products

Items ordered on the Online Store that arrived damaged or are incorrect can be returned to Operator’s Manual by contacting Customer Service at (574) 993-4417 during our hours of operation. Items deemed defective will be replaced free of charge within 30 days of the original order date.